FAQ
Everything you need to know before you hit the road.
What is the minimum age to rent a car in Cyprus?
The minimum age is 21 years. Drivers aged 21–24 may be subject to a young-driver surcharge. A valid licence held for at least 12 months is required.
How much is the security deposit?
Deposits are pre-authorised on your card at pickup: €250 (economy), €300 (compact), €350 (sedan), €400 (SUV). The amount depends on the vehicle category you book.
Is insurance included in the rental price?
Yes — basic third-party liability insurance is included in every daily rate. Optional Collision Damage Waiver (CDW) to reduce your excess is available at pickup. See our Insurance Policy for details.
What fuel policy do you use?
Full-to-full: you collect the car with a full tank and return it full. If returned with less fuel, we charge the market rate plus a €25 refuelling service fee.
Is mileage unlimited?
Yes — standard rentals include unlimited mileage within the Republic of Cyprus unless otherwise stated in your booking confirmation.
What is your cancellation policy?
Free cancellation more than 48 hours before pickup. 50% of the first day's rate for cancellations 24–48 hours before pickup. Less than 24 hours or no-show: 100% of the first day's rate. See our Refund & Cancellation Policy.
Can I add an extra driver?
Yes — additional drivers cost €10 per day. Each driver must meet age and licence requirements and be present at pickup with their documents.
Do you provide child seats?
Yes — infant, child, and booster seats are available for €8 per day. Please request when booking so we can have one ready at pickup.
Can I pick up at Larnaca Airport?
Yes — Larnaca International Airport (LCA) is our primary pickup location. Provide your flight number when booking and we will meet you in the arrivals area.
Do you offer hotel delivery?
Yes — we deliver to hotels across Cyprus including Larnaca, Limassol, Paphos, and Ayia Napa. Select "Hotel Delivery" when booking and enter your hotel name in the notes.
What happens if I return the car late?
A grace period of 59 minutes applies. After that, an hourly late fee of €15 applies (maximum one extra day's rate per 24 hours). Contact us if you expect a delay.
What is your damage policy?
Report all damage immediately. With basic insurance, you are liable up to the deposit amount. CDW reduces your liability. Damage from prohibited use or negligence is fully chargeable.
What payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard). A card in the main driver's name is required for the security deposit pre-authorisation at pickup.
When is my booking confirmed?
Your booking request is NOT confirmed until approved by APP TEC CAR RENTALS LTD. You will receive a confirmation email from support@appteccarrentals.com with your reference number, final price, and pickup instructions.
What documents do I need?
Valid driving licence (held 12+ months), passport or EU national ID, booking confirmation, and a credit/debit card in the main driver's name for the deposit.
Can I use a foreign driving licence?
Yes — EU/EEA licences are accepted. Non-EU licences are accepted with an International Driving Permit (IDP) alongside your national licence, unless your licence is in English and clearly valid.
Can I drive to Northern Cyprus or other countries?
Cross-border travel requires prior written approval. Driving to Northern Cyprus is not permitted without explicit authorisation. Contact us before booking if you need cross-border travel.
Is there a cleaning fee?
Normal road dirt is included. Excessive soiling, smoking, or biohazard cleaning incurs a fee from €75. Please return the car in reasonable condition.
Do you offer roadside assistance?
Yes — 24/7 roadside assistance is included during your rental in Cyprus. Call +357 94 498 088 for breakdowns, flat tyres, or lockouts.
Who pays traffic fines during the rental?
The renter is responsible for all traffic fines, parking tickets, and tolls incurred during the rental period. We may charge an administration fee of €25 per fine processed.
Can I return the car to a different location?
Yes — one-way returns between our locations (e.g. Larnaca Airport to Paphos) are available for a one-way fee from €35. Select your return location when booking.
How do refunds work?
Approved refunds are returned to the original payment method within 14 business days. Security deposit releases may take an additional 3–5 days depending on your bank.
Do you offer long-term rentals?
Yes — monthly rates are available on all vehicles. Contact support@appteccarrentals.com for quotes of 30 days or longer. Discounted weekly and monthly rates are shown on each vehicle page.
Is the car I book guaranteed?
We confirm a specific vehicle category. If your exact model is unavailable, we provide an equal or higher category at no extra cost — or offer a free upgrade with your approval.
Can I choose manual or automatic?
Yes — each vehicle listing shows transmission type. Filter by automatic on our fleet page. Automatic cars are popular at Larnaca Airport — book early in summer.
When is my security deposit released?
Within 14 business days after return, provided there is no damage, fuel shortage, or outstanding fines. You receive an email when the hold is released.
What if my flight is delayed?
Contact us on +357 94 498 088 or WhatsApp with your updated arrival time. We monitor flights for Larnaca and Paphos airport pickups and adjust at no extra charge for delays up to 3 hours.
Can I pick up outside working hours?
Airport pickup outside 08:00–20:00 is available by prior arrangement for an out-of-hours fee of €35. Request this when booking and we confirm availability.
How do I contact APP TEC CAR RENTALS LTD?
Email support@appteccarrentals.com, call +357 94 498 088, or use WhatsApp. Registered office: Genethliou Mitella, 38, 3036 Limassol, Cyprus. Company Reg. HE 493616.
What is your customer support phone number?
Call +357 94 498 088 (Mon–Sun 08:00–20:00 EET). For urgent roadside issues during an active rental, the same number is available 24/7.