Refund & Cancellation Policy
Last updated: June 2026
1. Overview
This Refund & Cancellation Policy applies to all bookings made with APP TEC CAR RENTALS LTD (AppTec Car Rentals) via appteccarrentals.com or by email to support@appteccarrentals.com. It should be read together with our Terms & Conditions and Rental Agreement.
2. Booking confirmation
A booking is confirmed only when you receive written confirmation from AppTec Car Rentals specifying the vehicle, dates, total rental price, and deposit amount. Until confirmation, any payment is treated as a provisional hold subject to this policy.
3. Cancellation by you
| Notice period | Cancellation fee |
|---|---|
| More than 48 hours before scheduled pickup | Free — full refund of any prepaid rental amount |
| 24–48 hours before scheduled pickup | 50% of the first day’s rental fee (minimum €25) |
| Less than 24 hours before pickup, or no-show | 100% of the first day’s rental fee (minimum €50); deposit pre-authorisation released if not collected |
To cancel, email support@appteccarrentals.com with your booking reference. Cancellations are effective when acknowledged by us.
4. Modifications
Date or vehicle changes are free if requested more than 48 hours before pickup and subject to availability. Changes within 48 hours may incur a €25 administration fee. Price differences apply if upgrading vehicle category.
5. Cancellation by us
We may cancel a booking if the vehicle becomes unavailable due to breakdown, accident, or force majeure. In such cases you receive a full refund of any amount paid or the option to rebook an equivalent vehicle at the same price.
6. Security deposit refunds
The security deposit (€250 standard / €300 premium / €400 luxury) is a pre-authorisation, not a charge, unless deductions apply. After return of the vehicle:
- Deposit release: within 14 business days if no damage, fines, or fuel charges apply
- Partial deductions: you receive an itemised statement by email before any charge is captured
- Disputes: contact support@appteccarrentals.com within 14 days of the charge with photos and your booking reference
7. Rental fee refunds
Refunds of prepaid rental fees are processed to the original payment method within 14 business days of approved cancellation. Bank processing times may add 3–5 additional business days.
8. Non-refundable items
- Optional extras already consumed (e.g. GPS rental after use has begun)
- One-way fees once the rental has started
- Traffic fines, tolls, and penalties incurred during the rental
- Cleaning fees for smoking, excessive soiling, or biohazard (from €75)
9. Early return
No refund is given for unused days on prepaid bookings unless agreed in writing by AppTec Car Rentals before return.
10. Chargebacks
Please contact support@appteccarrentals.com before initiating a chargeback. We will investigate and respond within 2 business days. Fraudulent chargebacks may result in refusal of future service.
Contact & customer support
APP TEC CAR RENTALS LTD (trading as AppTec Car Rentals)
Registration No. HE 493616
Genethliou Mitella, 38, 3036 Limassol, Cyprus
Website: appteccarrentals.com
Email: support@appteccarrentals.com
Phone: +357 94 498 088
Support hours: Mon–Sun 08:00–20:00 (EET)